Email us at firstname.lastname@example.org
You can contact us in writing to: Fundraising Team, Penny Brohn UK, Chapel Pill Road, Pill, Bristol BS20 0HH
You can call us on 0303 3000 118 (Monday-Friday 9.00am-5.00pm).
Principles of Penny Brohn’s complaints procedure
We seek to ensure that complaints are:
- listened to and investigated thoroughly
- dealt with consistently across Penny Brohn UK
- acknowledged speedily and details recorded
- dealt with in an appropriate, fair and timely manner
- learned from.
We’ll get back to you as quickly as possible, and if you feel we’ve done something wrong, we will investigate the matter and do our very best to put things right as soon as we can.